Organisations can have as many policies as they like, however it is always the culture and congruence of that culture that will insure a great customer service, ethical decisions/behaviours, innovation, drive and standing out from the pack..
The culture pyramid allows you to identify where your organisation is and then what you can do to improve it, or reinvent it. Sitting behind each of the segments of the pyramid are detailed indicators and actions that inform your next move.
Once we understand where the organisation is, we can work in these domains to strengthen the culture needed to ensure the strategy is achieved and people excel.